| How Does This Work F.A.Q's |
We have listed some frequently asked questions to assist in clarification of how this site works. If we have
not touched on a question that you have, please feel free to Contact Us with your inquiry and we will be
happy to send you a response.
CraftersPlus.com provides you the service of advertising and selling your Handcrafted, Skill crafted items
as well as your Antiques and Collectibles, or Yard Sale Items on Our Web Site for a Monthly Membership
Fee plus a Service Sales Fee. We will manage and maintain the web site and all of it's components,
including promotion, advertising, buyers billing and payments, your Item Files, member/seller accounts,
and payments due you.
What Is The Monthly Membership Fee and Service Sales Fee?
You determine the membership fee from Our Fee Schedule. This allows you the opportunity to use this web
site for as much or as little as you like.
The monthly membership fee is a non-prorated and non-refundable fee that covers the use of this web site
and all of it's related services.
The Service Sales Fee is a five percent charge (5%) per sale which covers the handling we do per sale. This
fee is also non-prorated and non-refundable.
How Long Is a Membership Period?
Membership periods are from the first of a calender month to the end of a calender month. If you join in
the middle of a month you will be charged the same as if you started on the first of that month.
When are Membership Fee payments due?
Membership Fee payments are due on the 1st of every month you plan on being on the website. There will
be a 5 day grace period for those members who would like to mail in their fees.
Is There Another Way to Pay?
Yes! You may use your Pay Pal account. Using Pay Pal will expedited not only your membership fees but
also any payments due you for sales.
How Do I Join?
You can join by submitting a Membership Application along with your choice of Package and payment.
PLEASE NOTE: Submission of the Membership Application automatically states that you have read and
agree to: Member Participation Agreement, the Code of Conduct and Performance Standards, the
Fee Schedule, Shipping Priority, Policies, E-mailing Guidelines and the How Does This Work sections of this
web site.
You must be at least age 21 and legally able to enter into a contract.
What Happens Next?
Once your application has been accepted, You will receive an Acceptance E-mail which will include a unique
code assigned for You and your Item Files. You will also receive information on how to submit your Item
Files. An Item File is a combination of a Digital Image and Your Item Description. (Example: If you send in
25 photos and 25 descriptions for those photos you have 25 Item Files.)
How Long Does Acceptance Take?
That will depend on how you set up your account. If you choose to set up your account using Pay Pal, your
initial acceptance period will be 1-5 days. If you choose to mail in a US Postal Money Order your initial
acceptance period will include US Mail Standards Time Frames and may take 3-7 business days. If you
choose to set up your account using a personal or business check, your initial acceptance period will also
include the US Mail Standards Time Frames and additional time for check clearance and may take 3-14
business days.
What Happens When I Sell An Item(s) Through The Web Site?
Once a item is ordered, You will be sent a "Notification of Sale" through E-mail. You will be given specific
information about the sale (Customer Data) please refer to the Privacy Policy:
(a) Customer's Name, Shipping Address and E-mail address if given.
(b) Customers Shipping Preference, Shipping Cost and Expected Delivery Time.
(c) Item Name/Description, Selling Price and Applicable State Sales Tax, and Mode of Payment.
What Do I Do Next?
Upon notification of sale, you will be required to Accept or Reject the sale.
If you Accept the sale of a stock item, you will be required to:
(a) Ship the item(s) within two (2) business days after payment is received by CraftersPlus.com. We
will notify You when payment has been received.
(b) Notify CraftersPlus.com that the item has been shipped and whether or not the Item File should
be removed from Sale/Your "Store" Page.
If you Accept the sale of a "Special Order" item, you will be required to:
(a) Ship the Special Order item in the time frame stated in the Item Description, (Usually within
14-21days) and after payment has been received by CraftersPlus.com.
(b) Notify CraftersPlus.com when the item has been shipped and whether or not the item must be
removed from Sale/Your "Store" page.
If you Reject the sale, you will be required to:
(a) Immediately notify CraftersPlus.com the reason why you rejected the sale, (example; The item is
Out Of Stock).
What Is A Special Order Item?
Most often a Special Order Item will have any one or all of the following criteria:
(a) Extremely large volumes of any one or more items ordered
(b) Specially designed or specifically detailed items
(c) Personalized items.
(d) Any item that can not be shipped within the required 2 (two) business days from a processes order.
What If An Item Is "Out Of Stock"?
If you are Permanently out of stock on a particular item, Notify CraftersPlus.com Immediately so we can
remove the item from Sale/Your "Store" page.
If you are Temporarily out of stock, notify CraftersPlus.com immediately as to the Expected Availability
and Shipment Date. This date should not go longer then 2-3 weeks for most items. Some special Order
items may take longer and your item description should reflect this.
CraftersPlus.com will notify the Customer of your Expected Availability and Shipment Date and give the
Customer the opportunity to wait for the item or reject the sale.
How Do I Get Paid For Sold Items?
If your sale came through the CraftersPlus.com web site, You will be paid from CraftersPlus.com.
CraftersPlus.com will either deposit payments to your Pay Pal account or send you a check for items you
have sold. Pay Dates are Every Wednesday.
When Do I Get Paid For Items Sold Through The CraftersPlus.com Web Site?
Payments will be paid out weekly on all orders placed using Pay Pal. Orders placed using a US Postal Money
Order or Check will be paid on the first weekly pay date after clearance. Pay Dates are every Wednesday.
What About Taxes?
CraftersPlus.com is a service company and will not be responsible for the payment of any tax. All taxes are
your responsibility and will be calculated in real time on your order form. You will need to complete the
Tax Section of the Membership Application. All Sales Tax collected on any orders will be passed on to the
Member/Seller. For Example: For Members located within the State of Nevada, where sales take place in
the State of Nevada, the applicable State Sales Tax will be collected and passed on to you included in your
weekly payment from CraftersPlus.com.
How Are Returns Handled?
Returns will be handled according to the policy on the Policies page.
Can I have a different Return Policy?
Yes! Return policies other than that of CraftersPlus.com MUST be sent to CraftersPlus.com and clearly
noted on Your "Store" page or Sales page.
Is There Any Part of The Return Policy That Can Not Be Changed?
Yes! If the item sold was "not as described"it will be the responsibility of the Seller to pay for BOTH the
original shipping and the return shipping.
Can I Determine My Own Shipping Charges?
Yes! On some orders it will be necessary to adjust the shipping charges. Any adjusted shipping charges that
reflect a rate different than that of CraftersPlus.com MUST be noted on the Sales/Your "Store" page.
CraftersPlus.com must be notified of any special shipping charges.
Can I Design My Own Page?
No. At this time CraftersPlus.com requires all pages to be the same basic design. We will work with you
should you have suggestions.
Can I Have A Link On My "Store" Page?
Usually yes. All Links must be approved by CraftersPlus.com. In addition, any link that is posted to any
particular "Store" page must be eligible to be posted in the links section of the web site.
If I sell at shows, festivals or events can I have the details added to my stores web page?
Usually yes. If the event is related and in good taste.
What Happens If I Submit An Item File That Is Deemed Inappropriate?
You will be notified and that particular item file will not be posted. Inappropriate items are listed in the
Membership Agreement.
Why Are There Performance Standards?
Performance standards are measurements designed with you and the customer in mind. It is important to
keep your rating within the allowable measurements. This ensures good customer service for All Members,
Customers and CraftersPlus.com. See Performance Standards.
What If My Performance Ratings Are Low?
CraftersPlus.com will work with you and your item files to assist you in improving your ratings. After a 90
day period should your ratings not reflect performance within the standards outlined, you may be removed
from the web site.
What Is An Off-Set?
An Off-Set is a result of calculation of monies owed. (Example: You sold an item for $10.00. The Service
Sales Fee for that item is $.50, the balance due you would be $9.50. You owe for your monthly membership
fee $5.95. CraftersPlus.com would send you the difference, $3.55). See Membership Agreement.
What happens if I need to be out of town?
If your sales can NOT be maintained by a remote computer, you MUST notify CraftersPlus.com that you
will be on a Vacation Hold. All vacation holds must be submitted no later then 2 business days PRIOR to
the vacation hold. Your items will be removed from sale until you notify CraftersPlus.com that you have
Returned from your vacation and are ready for business.
What if an emergency occurs that requires me to be out of town without notice?
Notify CraftersPlus.com Administrator as early as possible to have your store put on vacation hold if you do
not have anyone to maintain business in your absence.
Can I submit a Return Date at the same time as I submit my Vacation Hold date?
No. Return dates must be submitted when you are able to conduct business. Once notification is received
to return your Item Files to a saleable state, CraftersPlus will resume your business. This may take 48
hours.
Can I add the CraftersPlus domain name or Logo to my business card?
Yes, if the following (3)three areas have been met:
(a) You have requested and gained permission in writing to use the domain name in any and all of it's forms
including the Logos, and/or
(b) You have received a copy of the Logo or Your Store Location Address from Admin@craftersplus.com,
and
(b) You insert the words "Selling Through" before the domain name. (Examples: Selling through:
CraftersPlus.com, Selling through: www.craftersplus.com).
What can I do if I am having trouble resizing my images or sending them through e-mail?
Refer to the area of the website called OUTBACK. We have a Technical Assistant that will give you the
support you may need. Simplified instruction is located there as well as resources you can refer to for help
(The support section, OUTBACK, will be coming soon.)
I want to learn more about sending my files; What can I do?
Go to the OUTBACK page and ask our Technical Assistant.
**CraftersPlus strives to be helpful to you in your journey of selling on line. Our new Support Section
called OUTBACK has a Technical Assistant at your finger tips! Your solution will be explained in easy to
understand language and not "Techno-Babble"
Remember Our Mission Is Your Mission
not touched on a question that you have, please feel free to Contact Us with your inquiry and we will be
happy to send you a response.
CraftersPlus.com provides you the service of advertising and selling your Handcrafted, Skill crafted items
as well as your Antiques and Collectibles, or Yard Sale Items on Our Web Site for a Monthly Membership
Fee plus a Service Sales Fee. We will manage and maintain the web site and all of it's components,
including promotion, advertising, buyers billing and payments, your Item Files, member/seller accounts,
and payments due you.
What Is The Monthly Membership Fee and Service Sales Fee?
You determine the membership fee from Our Fee Schedule. This allows you the opportunity to use this web
site for as much or as little as you like.
The monthly membership fee is a non-prorated and non-refundable fee that covers the use of this web site
and all of it's related services.
The Service Sales Fee is a five percent charge (5%) per sale which covers the handling we do per sale. This
fee is also non-prorated and non-refundable.
How Long Is a Membership Period?
Membership periods are from the first of a calender month to the end of a calender month. If you join in
the middle of a month you will be charged the same as if you started on the first of that month.
When are Membership Fee payments due?
Membership Fee payments are due on the 1st of every month you plan on being on the website. There will
be a 5 day grace period for those members who would like to mail in their fees.
Is There Another Way to Pay?
Yes! You may use your Pay Pal account. Using Pay Pal will expedited not only your membership fees but
also any payments due you for sales.
How Do I Join?
You can join by submitting a Membership Application along with your choice of Package and payment.
PLEASE NOTE: Submission of the Membership Application automatically states that you have read and
agree to: Member Participation Agreement, the Code of Conduct and Performance Standards, the
Fee Schedule, Shipping Priority, Policies, E-mailing Guidelines and the How Does This Work sections of this
web site.
You must be at least age 21 and legally able to enter into a contract.
What Happens Next?
Once your application has been accepted, You will receive an Acceptance E-mail which will include a unique
code assigned for You and your Item Files. You will also receive information on how to submit your Item
Files. An Item File is a combination of a Digital Image and Your Item Description. (Example: If you send in
25 photos and 25 descriptions for those photos you have 25 Item Files.)
How Long Does Acceptance Take?
That will depend on how you set up your account. If you choose to set up your account using Pay Pal, your
initial acceptance period will be 1-5 days. If you choose to mail in a US Postal Money Order your initial
acceptance period will include US Mail Standards Time Frames and may take 3-7 business days. If you
choose to set up your account using a personal or business check, your initial acceptance period will also
include the US Mail Standards Time Frames and additional time for check clearance and may take 3-14
business days.
What Happens When I Sell An Item(s) Through The Web Site?
Once a item is ordered, You will be sent a "Notification of Sale" through E-mail. You will be given specific
information about the sale (Customer Data) please refer to the Privacy Policy:
(a) Customer's Name, Shipping Address and E-mail address if given.
(b) Customers Shipping Preference, Shipping Cost and Expected Delivery Time.
(c) Item Name/Description, Selling Price and Applicable State Sales Tax, and Mode of Payment.
What Do I Do Next?
Upon notification of sale, you will be required to Accept or Reject the sale.
If you Accept the sale of a stock item, you will be required to:
(a) Ship the item(s) within two (2) business days after payment is received by CraftersPlus.com. We
will notify You when payment has been received.
(b) Notify CraftersPlus.com that the item has been shipped and whether or not the Item File should
be removed from Sale/Your "Store" Page.
If you Accept the sale of a "Special Order" item, you will be required to:
(a) Ship the Special Order item in the time frame stated in the Item Description, (Usually within
14-21days) and after payment has been received by CraftersPlus.com.
(b) Notify CraftersPlus.com when the item has been shipped and whether or not the item must be
removed from Sale/Your "Store" page.
If you Reject the sale, you will be required to:
(a) Immediately notify CraftersPlus.com the reason why you rejected the sale, (example; The item is
Out Of Stock).
What Is A Special Order Item?
Most often a Special Order Item will have any one or all of the following criteria:
(a) Extremely large volumes of any one or more items ordered
(b) Specially designed or specifically detailed items
(c) Personalized items.
(d) Any item that can not be shipped within the required 2 (two) business days from a processes order.
What If An Item Is "Out Of Stock"?
If you are Permanently out of stock on a particular item, Notify CraftersPlus.com Immediately so we can
remove the item from Sale/Your "Store" page.
If you are Temporarily out of stock, notify CraftersPlus.com immediately as to the Expected Availability
and Shipment Date. This date should not go longer then 2-3 weeks for most items. Some special Order
items may take longer and your item description should reflect this.
CraftersPlus.com will notify the Customer of your Expected Availability and Shipment Date and give the
Customer the opportunity to wait for the item or reject the sale.
How Do I Get Paid For Sold Items?
If your sale came through the CraftersPlus.com web site, You will be paid from CraftersPlus.com.
CraftersPlus.com will either deposit payments to your Pay Pal account or send you a check for items you
have sold. Pay Dates are Every Wednesday.
When Do I Get Paid For Items Sold Through The CraftersPlus.com Web Site?
Payments will be paid out weekly on all orders placed using Pay Pal. Orders placed using a US Postal Money
Order or Check will be paid on the first weekly pay date after clearance. Pay Dates are every Wednesday.
What About Taxes?
CraftersPlus.com is a service company and will not be responsible for the payment of any tax. All taxes are
your responsibility and will be calculated in real time on your order form. You will need to complete the
Tax Section of the Membership Application. All Sales Tax collected on any orders will be passed on to the
Member/Seller. For Example: For Members located within the State of Nevada, where sales take place in
the State of Nevada, the applicable State Sales Tax will be collected and passed on to you included in your
weekly payment from CraftersPlus.com.
How Are Returns Handled?
Returns will be handled according to the policy on the Policies page.
Can I have a different Return Policy?
Yes! Return policies other than that of CraftersPlus.com MUST be sent to CraftersPlus.com and clearly
noted on Your "Store" page or Sales page.
Is There Any Part of The Return Policy That Can Not Be Changed?
Yes! If the item sold was "not as described"it will be the responsibility of the Seller to pay for BOTH the
original shipping and the return shipping.
Can I Determine My Own Shipping Charges?
Yes! On some orders it will be necessary to adjust the shipping charges. Any adjusted shipping charges that
reflect a rate different than that of CraftersPlus.com MUST be noted on the Sales/Your "Store" page.
CraftersPlus.com must be notified of any special shipping charges.
Can I Design My Own Page?
No. At this time CraftersPlus.com requires all pages to be the same basic design. We will work with you
should you have suggestions.
Can I Have A Link On My "Store" Page?
Usually yes. All Links must be approved by CraftersPlus.com. In addition, any link that is posted to any
particular "Store" page must be eligible to be posted in the links section of the web site.
If I sell at shows, festivals or events can I have the details added to my stores web page?
Usually yes. If the event is related and in good taste.
What Happens If I Submit An Item File That Is Deemed Inappropriate?
You will be notified and that particular item file will not be posted. Inappropriate items are listed in the
Membership Agreement.
Why Are There Performance Standards?
Performance standards are measurements designed with you and the customer in mind. It is important to
keep your rating within the allowable measurements. This ensures good customer service for All Members,
Customers and CraftersPlus.com. See Performance Standards.
What If My Performance Ratings Are Low?
CraftersPlus.com will work with you and your item files to assist you in improving your ratings. After a 90
day period should your ratings not reflect performance within the standards outlined, you may be removed
from the web site.
What Is An Off-Set?
An Off-Set is a result of calculation of monies owed. (Example: You sold an item for $10.00. The Service
Sales Fee for that item is $.50, the balance due you would be $9.50. You owe for your monthly membership
fee $5.95. CraftersPlus.com would send you the difference, $3.55). See Membership Agreement.
What happens if I need to be out of town?
If your sales can NOT be maintained by a remote computer, you MUST notify CraftersPlus.com that you
will be on a Vacation Hold. All vacation holds must be submitted no later then 2 business days PRIOR to
the vacation hold. Your items will be removed from sale until you notify CraftersPlus.com that you have
Returned from your vacation and are ready for business.
What if an emergency occurs that requires me to be out of town without notice?
Notify CraftersPlus.com Administrator as early as possible to have your store put on vacation hold if you do
not have anyone to maintain business in your absence.
Can I submit a Return Date at the same time as I submit my Vacation Hold date?
No. Return dates must be submitted when you are able to conduct business. Once notification is received
to return your Item Files to a saleable state, CraftersPlus will resume your business. This may take 48
hours.
Can I add the CraftersPlus domain name or Logo to my business card?
Yes, if the following (3)three areas have been met:
(a) You have requested and gained permission in writing to use the domain name in any and all of it's forms
including the Logos, and/or
(b) You have received a copy of the Logo or Your Store Location Address from Admin@craftersplus.com,
and
(b) You insert the words "Selling Through" before the domain name. (Examples: Selling through:
CraftersPlus.com, Selling through: www.craftersplus.com).
What can I do if I am having trouble resizing my images or sending them through e-mail?
Refer to the area of the website called OUTBACK. We have a Technical Assistant that will give you the
support you may need. Simplified instruction is located there as well as resources you can refer to for help
(The support section, OUTBACK, will be coming soon.)
I want to learn more about sending my files; What can I do?
Go to the OUTBACK page and ask our Technical Assistant.
**CraftersPlus strives to be helpful to you in your journey of selling on line. Our new Support Section
called OUTBACK has a Technical Assistant at your finger tips! Your solution will be explained in easy to
understand language and not "Techno-Babble"
Remember Our Mission Is Your Mission
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| Copyright 2006-2008 @ CraftersPlus.com. All rights reserved. No part of this web site or any of the pages or photos, or logos, or trademarks, may be copied, transferred, electronically transferred or used without the express permission of the Administrator of CraftersPlus.com |
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